Pricing · Packages and add-ons
Managed IT Services Pricing and Packages
SupportMax offers managed IT packages for different levels of need, from Stability to Secure and Complete, plus individual services you can add à la carte. Most of our services include a free trial period. Each package is priced for your business, usually based on how many people and devices you have, and confirmed in a written proposal after a free assessment. This page explains what each package covers, what is billed separately, and what changes the price, so you can compare providers with fewer surprises.
Custom scope & quote · Written proposal
Pricing at a glance
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Packages from everyday IT to full security
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Priced on your users and devices
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Separate items listed in writing
Questions? 310.331.8119 · Mon–Fri, 9–6 Pacific.
Plain-English proposals
Scope in writing
No pressure
One accountable team
Video · 30 seconds
Read the transcript
“It depends” is a frustrating answer to “What does IT support cost?” Here’s what matters. SupportMax offers different managed IT packages, priced mainly on your people, devices, and security needs. You can also add individual services à la carte, and most of our services include a free trial period. Separately billed items, like licenses and hardware, are listed in writing. Review the packages, then request a technology assessment.
What we hear
What buyers ask before choosing an IT provider
Fair questions. Here is how we answer them.
01
What am I actually paying for?
A clear list of what each package includes and what it does not.
02
Will the bill keep changing?
A monthly price tied to users and devices, with changes agreed before they happen.
03
Do I need everything?
No. Start with the package that fits today and add security as the business grows.
04
How do I compare quotes?
Compare scope, not just the number: help desk, onsite, security, backups, and what is extra.
1. Free assessment
We review your people, devices, network, Microsoft 365, backups, and security.
2. Package recommendation
We suggest the package that fits and explain what each option would add.
3. Written proposal
You get the scope, monthly price, onboarding steps, and what is billed separately, in writing.
What to compare
What is included, what is separate, and what changes the price
The three questions that make quotes comparable.
Included
In every package
Remote help desk
Device monitoring and updates
Vendor coordination
Onsite visits on the Westside (billed per visit on Stability)
Separate
Usually billed separately
Computers and hardware
Microsoft 365 and software licenses
One-time projects and moves
Other third-party subscriptions
Price
What changes it
Number of users
Number of devices and servers
Level of security needed
Locations and onsite needs
Before you sign with any provider, CISA's guide to risk considerations for managed service provider customers lists good questions to ask, and its small and medium business resources cover the security basics.
Our approach
Why we quote instead of publishing one flat price
Two businesses with 20 people can need very different things: one has a single office and a few cloud apps, the other has servers, a second location, and client data that needs stronger protection. A flat price would either overcharge the first or leave gaps for the second. So we keep the packages standard and the price specific: the same packages for everyone, priced on your users and devices, with anything unusual written into the proposal. For a general look at what drives IT costs, read how much IT support should cost a small business. For security-only options, see cybersecurity services.
Compare managed IT services →Package summary
What each SupportMax package is for
01
Stability
Everyday managed IT: help desk, monitoring and updates, and vendor coordination.
02
Secure
Stability plus included onsite visits, endpoint protection, email filtering, MFA, and backups.
03
Complete
Secure plus 24/7 threat monitoring, vulnerability scanning, firewall management, training, and incident response help.
04
Every package
Custom scope & quote, confirmed in a written proposal after an assessment.
Packages and pricing
Compare the SupportMax packages
Each package builds on the one before it. Every package is quoted for your business after a free assessment, and the scope is confirmed in a written proposal.
Package 1
SupportMax Stability
Custom scope & quote
Best for: Small teams that need dependable everyday IT support.
Intended outcome: Fewer interruptions and one team to call.
Scope we start from
Remote help desk, business hours (24/7 as an add-on)
Device monitoring, updates, and patching
Onsite visits on the Westside, billed per visit
Coordination with your internet, software, and other vendors
A named point of contact and regular reviews
Exact scope is confirmed in your written quote.
Package 2
SupportMax Secure
Custom scope & quote
Best for: Businesses that want everyday IT plus core security and backups.
Intended outcome: Stable IT with the main security gaps closed.
Scope we start from
Everything in Stability
Managed endpoint protection and email filtering
MFA and Microsoft 365 security settings
Onsite visits on the Westside when needed, included
Managed backups with restore testing
Exact scope is confirmed in your written quote.
Package 3
SupportMax Complete
Custom scope & quote
Best for: Businesses with sensitive data, insurance requirements, or compliance questions.
Intended outcome: Broad protection, trained staff, and help when something goes wrong.
Scope we start from
Everything in Secure
24/7 threat monitoring
Vulnerability scanning and remediation
Dark web monitoring for company credentials
Firewall and network security management
Security awareness training and phishing simulations
Incident response help during business hours
Exact scope is confirmed in your written quote.
Cost factors
What affects the cost
Hardware, software and Microsoft 365 licenses, and one-time projects are discussed separately; your proposal states whether each is included. Exact scope, onboarding, and terms are confirmed after the assessment.
Users
How many people need support and accounts.
Devices
How many computers, servers, and network devices we manage.
Security needs
How much protection your data, clients, and insurer expect.
Locations
How many offices you have and how often onsite help is needed.
Cyber insurance
Request a cybersecurity insurance quote
Answer a few questions about your business and the security you have in place. It takes about five minutes. We pass your answers to our insurance partners, who prepare the quote. SupportMax is not an insurance company or licensed insurance agent and may receive compensation if you buy a policy.
Client stories
What clients say about working with SupportMax
We never really knew what IT was costing us.
“Surprise invoices and unpredictable repair bills made it impossible to plan. SupportMax put us on a clear monthly structure, and we finally know what we're paying for and why.”
Alma Briarmont - Owner, Retail
Clear pricing, and no surprises.
“SupportMax laid out exactly what was included and what it would cost, without any pressure or hidden fees. It was the first time an IT conversation felt transparent, and it made the decision much easier.”
Elara Junipermont - Operations Manager, Hospitality
Predictable costs we can actually budget for.
“Knowing our monthly technology cost in advance has made budgeting much simpler. We're not bracing for the next unexpected bill anymore.”
Nico Brightvale - Controller, Professional Services
Working with SupportMax
One accountable team, clear next steps
Want to know what your business would pay?
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, or request a free assessment and written quote.
Questions
Managed IT services pricing: common questions
Have a question that isn't here? Call 310.331.8119 or schedule a free consultation.
How is managed IT priced?
Usually per user or per device each month. Your proposal states the exact basis, what is included, and what is billed separately.
Why don't you list prices on the website?
Because the right price depends on your users, devices, and security needs. We will not publish a number that does not fit your business; we give you a written quote instead.
Are hardware and Microsoft 365 licenses included?
Usually not. Computers, software, and licenses are discussed separately, and your proposal states whether each one is included.
Is there a setup or onboarding fee?
Onboarding is part of every new engagement. Whether it is billed separately, and how, is written into your proposal before you agree.
Is there a minimum contract or commitment?
Terms are set in your written proposal. Ask us about them during the assessment, and nothing starts until you agree.
Can we change packages later?
Yes. Many businesses start with Stability or Secure and add security as they grow. Changes are agreed in writing first.
Get a clear, written quote for your business
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, or request a technology assessment. See also which IT support package fits your business, managed IT services, and IT support across Los Angeles.
Prefer to call? 310.331.8119 · Mon–Fri, 9–6