Break-fix IT support · Los Angeles
Break-Fix IT Support and Hardware Repair in Los Angeles
SupportMax provides break-fix IT support for Los Angeles businesses that don't have an IT contract. When a computer won't start, a printer stops working, or malware gets in, we fix it remotely or, on the Westside, onsite, and bill for the work. We diagnose hardware and replace parts, clean up viruses and malware, and attempt data recovery from failing drives, with honest expectations about what can be saved.
IT support · Based in West Los Angeles
What we fix
1
Computers that won't start or keep crashing
2
Viruses, malware, and pop-ups
3
Failing drives and lost files
Questions? 310.331.8119 · Mon–Fri, 9–6 Pacific.
Plain-English help
Onsite on the Westside
No contract needed
One accountable team
Common calls
Common break-fix problems we handle
The problems that bring businesses to us without a contract.
01
Hardware failures
Computers that won't power on, failing drives, and broken parts.
02
Malware
Viruses, unwanted pop-ups, and programs that shouldn't be there.
03
Slow or crashing computers
Machines that freeze, crash, or have become too slow to use.
04
Lost files
Files on a failing drive that you need back.
How it works
How break-fix support works with SupportMax
Simple and transparent.
Get the Problem Fixed
1. Tell us what's wrong
Call during business hours and describe the problem. We tell you how we would approach it.
2. We diagnose
We connect remotely or, on the Westside, come onsite, find the cause, and explain the fix before doing it.
3. We fix it
We repair, replace parts, or clean up the problem, and tell you how to avoid it next time.
How we help
Remote repair, Westside onsite, and data recovery
What to expect from each.
Remote
Fixed from a distance
Software and settings problems
Malware cleanup
Email and account issues
Slow computer tune-ups
Onsite, Westside
Hands-on repair
Santa Monica and Brentwood
Beverly Hills and West Hollywood
Culver City
Hardware diagnosis and parts
Data recovery
Honest expectations
Recovery attempts from failing drives
No guarantee every file can be saved
We tell you what we find
Backups prevent this next time
Many break-fix problems start with missed updates and missing backups. CISA explains why you should keep software updated, and its #StopRansomware guide explains what to do if malware turns out to be ransomware.
Data recovery
Request a data recovery quote
Laptop won’t start, drive clicking, or files deleted by mistake? We’ll try what’s safe in-house and, if it needs a clean-room lab, get you a free lab evaluation and quote first. Recovery isn’t guaranteed, but it’s no data, no charge.
Until we talk, stop using the drive and don’t reset or erase it. If it’s encrypted, find the BitLocker or FileVault recovery key. Without it, no one can recover the data.
Know when to switch
When break-fix stops making sense
Break-fix works when problems are rare. If you are calling for help often, or you have data you can't afford to lose, ongoing managed IT usually costs less in downtime and risk. Read managed IT vs break-fix to decide, or see hardware procurement if it is time to replace a computer.
Managed IT vs break-fix →What's included
Break-fix IT support from SupportMax
01
Diagnosis
We find the cause and explain the fix before we do the work.
02
Repair
Hardware diagnosis, parts replacement, and software fixes.
03
Cleanup
Virus and malware removal, and a secure computer afterward.
04
Recovery
Data recovery attempts from failing drives, with no guarantee.
Client stories
What clients say about break-fix help from SupportMax
Something broke and we needed it fixed without a contract.
“We had a hardware failure and needed it fixed quickly without signing up for ongoing support. SupportMax handled it the same day.”
Abel Goldenford - Owner, Retail
They fixed it fast without pressure.
“SupportMax diagnosed and repaired the issue quickly, and didn't pressure us into signing up for anything. That was appreciated.”
Chloe Yarrowbrook - Operations Manager, Hospitality
We were back up and running quickly.
“We were back to work much faster than we expected. SupportMax handled it efficiently.”
Nolan Cloverfield - Office Manager, Professional Services
Pricing
Break-Fix IT Support: how pricing works
One simple way to get help without a contract: you pay for the work done. Rates and any minimums are confirmed with you before we start.
Single offer
Break-Fix IT Support
Custom scope & quote
Best for: Businesses without an IT contract that need a specific problem fixed.
Intended outcome: The problem diagnosed, explained, and fixed, with honest advice about what comes next.
Scope we start from
Remote troubleshooting and repair
Onsite repair on the Westside of Los Angeles
Hardware diagnosis and parts replacement
Virus and malware cleanup
Exact scope is confirmed in your written quote.
Cost factors
What affects the cost
Parts, hardware, software licenses, and data recovery services from outside labs are billed separately, and we tell you before buying anything. Break-fix is separate from managed IT plans. We don't publish rates or response times here.
Type of problem
Software, malware, hardware, or data recovery.
Remote or onsite
Remote help anywhere, onsite on the Westside of Los Angeles.
Parts needed
Whether replacement parts or new hardware are required.
Time required
How long the diagnosis and repair take.
Working with SupportMax
One accountable team, clear next steps
Something broken right now?
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, and tell us what is going on.
Questions
Break-fix IT support: Los Angeles FAQs
Have a question that isn't here? Call 310.331.8119 or schedule a free consultation.
Do we need a contract?
No. Break-fix is for businesses that want help with a specific problem without an ongoing IT contract.
Where do you provide onsite repair?
On the Westside of Los Angeles: Santa Monica, Beverly Hills, Culver City, Brentwood, and West Hollywood. Elsewhere, we help remotely.
Can you recover files from a dead drive?
We can attempt it. Whether files can be recovered depends on the damage, so we can't guarantee it, and we tell you what we find.
Can you remove a virus?
Yes. We remove viruses and malware and help secure the computer afterward. If it looks like ransomware, we'll tell you right away.
Do you repair home computers?
Our break-fix service is for businesses. We focus on work computers and business systems.
How is break-fix priced?
Break-fix is billed for the work done. Exact rates and any minimums are confirmed before we start.
Get your problem fixed, without a contract
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific. If problems keep coming back, see managed IT services.
Prefer to call? 310.331.8119 · Mon–Fri, 9–6