SupportMax · Managed IT + Cybersecurity
Los Angeles managed IT and cybersecurity, with one accountable team
One team for day-to-day support, security, Microsoft 365, backup, and your technology vendors, so your business can stop chasing IT problems and get back to work.
Built for teams of 1–100 people
Los Angeles + Southern California
Plain-English guidance
One accountable team
Video · 30 seconds
Read the transcript
Technology should support your business—not become another job on your list. I’m Ned, founder of SupportMax. We help small and midsize Los Angeles businesses bring managed IT and cybersecurity under one accountable partner, with guidance in plain English. If your technology feels confusing or too reactive, you do not have to sort it out alone. We help identify what matters and move forward with confidence. Start with our free Technology Clarity Assessment.
When technology keeps getting in the way
When the same IT problems keep coming back, the issue usually isn’t one device
Slow support, unclear ownership, untested backups, and vendors pointing at one another add up. Each problem looks small on its own. Together, they take time away from clients and pull leadership into technology decisions they shouldn’t have to make. SupportMax brings managed IT and cybersecurity together so those gaps have one owner. For a free, vendor-neutral starting point, see CISA’s Cyber Essentials guide and NIST’s Small Business Cybersecurity Corner.
Take the Free Assessment01
Employees lose time to the same interruptions
02
Nobody can say clearly who owns what
03
Security, backup, cloud, and vendors run in separate silos
04
Growth exposes gaps that reactive support never fixed
One coordinated system
Everything your business depends on, managed together
SupportMax manages six areas as one system, with one team responsible for how they work together.
Managed IT
Day-to-day help, maintenance, and device management that stop repeat problems.
Managed IT services →
Cybersecurity
Practical protection for accounts, email, devices, and data, sized for a small business.
Cybersecurity services →
Microsoft 365 + Cloud
Email, files, and access set up so the right people reach the right things.
Cloud services →
Backup + Recovery
Backups planned around how quickly you need to be working again.
Backup and recovery →
Network + Vendors
Internet, Wi-Fi, and infrastructure, with one team coordinating your vendors.
Network management →
Planning + Accountability
Priorities and budgets in business terms, with a clear owner for every next step.
IT consulting and strategy →
How we work
Start with clarity, then fix things in the right order
01
Assess
Learn how your systems, people, and vendors actually work today.
02
Plan
Agree on priorities, owners, and what changes first.
03
Stabilize
Fix recurring problems and close the most important security gaps.
04
Manage
Support your team, maintain your systems, and review progress in plain English.
Client stories
What Los Angeles businesses say about SupportMax
Tech had become one more thing to manage.
“We reached a point where every week brought another interruption, and nobody internally had time to chase it down. SupportMax gave us a more proactive process, so our team could stop reacting to recurring IT problems and focus on running the business.”
Kevin McNamera - Owner, Professional Services
They explained everything in plain English.
“What stood out was how clearly SupportMax walked us through what was actually going wrong and what they recommended fixing first. There was no jargon and no pressure—just a straightforward plan. That gave us confidence that we were addressing the right issues in the right order.”
Burt Espinoza - Operations Director, Retail
We finally have one accountable team.
“Instead of coordinating several vendors whenever something broke, we now have one team that owns the problem from start to finish. Technology feels far more predictable, and our staff knows exactly who to call.”
Mark Hampton - Managing Partner, Legal Services
Healthcare
Patient information, access, and keeping the practice running. Healthcare IT →
Legal
Confidentiality, deadlines, and secure access to documents. Legal IT →
Accounting
Sensitive financial data, peak-season workload, and secure file exchange. Industries overview →
Construction
Field and office teams, mobile devices, and project files. Construction IT →
Professional services
Billable time, client trust, and Microsoft 365. Industries overview →
Example scenarios
What this looks like in practice
An illustrative example of a situation business owners commonly describe, not a client story. It shows how we would approach the problem.
Example scenario · Accounting firm: backups nobody has tested, heading into tax season
Consider a 25-person accounting firm heading into its busiest months. Backups report success every night, but no one can say when a restore was last tested, and three different vendors each handle part of the setup.
How we’d approach it: Confirm what is actually being backed up, test restoring the files the firm can’t work without, and give one team ownership of the vendors so problems stop bouncing between them. The goal: Go into peak season knowing how quickly work could resume. Backup and recovery services →
Common questions
Questions before changing IT providers
What does SupportMax do?
SupportMax provides managed IT and cybersecurity for small and midsize businesses, mainly teams of about 1 to 100 people in Los Angeles and Southern California. We coordinate day-to-day support, security, Microsoft 365, backup and recovery, networks, and technology vendors as one system, with one team responsible for the next step.
How is SupportMax different from a typical IT provider?
Many providers react to tickets one at a time. We look for the reasons problems keep coming back (missing maintenance, unclear ownership, disconnected tools) and fix those in a sensible order, explaining what we’re doing in plain English.
Do we have to replace the tools and vendors we already use?
Not necessarily. We start by understanding what you have and what’s working. If a tool needs to change for security or supportability reasons, we’ll explain why and what it involves before anything moves.
What does switching IT providers involve?
Typically: gathering access and documentation, understanding your current setup, agreeing on priorities, and making changes in stages with clear communication to your team. We walk you through the plan before it starts.
How does pricing work?
Pricing depends on your team size, systems, security requirements, locations, support needs, and the condition of your current environment. We learn what’s working and what needs attention first, then give you a clearly defined recommendation and scope before you commit.
What happens in the first conversation?
We ask about your business, your current setup, what’s frustrating your team, and what you want to protect. From there, we’ll suggest what deserves attention first and whether SupportMax is a good fit.
Ready to stop chasing IT problems?
No pressure and no jargon. Just a practical conversation about what’s working, what isn’t, and what to fix first.
Prefer to call? 310.331.8119 · Mon–Fri, 9–6