IT support packages · Los Angeles
IT Support Packages for Los Angeles Businesses
If things keep breaking and nobody is really fixing them, a SupportMax package gives you one accountable team for your computers, network, Microsoft 365, security, and vendors. There are three packages: Stability for dependable everyday IT, Secure to add core protection and backups, and Complete for broader security and incident help. We work with Los Angeles businesses of 1 to 100 people, and each package is quoted after a free assessment.
One team · Three packages
What you get
1
One team to call for IT and security
2
Problems fixed at the cause, not just the symptom
3
A phased switch, planned with you
Questions? 310.331.8119 · Mon–Fri, 9–6 Pacific.
Plain-English help
Westside onsite
No fear tactics
One accountable team
Sound familiar?
Signs your business needs an IT support package
If two or more of these are true, a package will likely help.
01
The same problems keep coming back
Printers, Wi-Fi, logins, and slow computers that get patched, not fixed.
02
Nobody owns IT
An employee or a part-time helper handles it between other jobs.
03
Too many vendors to chase
Internet, phones, software, and Microsoft 365 all point fingers at each other.
04
Security is a guess
You are not sure MFA is on, backups work, or who would help after an attack.
How switching works
How moving to a SupportMax package works
Planned steps to avoid disruption.
Let's Take This Off Your Plate
1. Assess
We review your people, devices, network, accounts, backups, and vendors, then recommend a package.
2. Stabilize
We take over in phases, document everything, and fix what keeps breaking at the cause.
3. Support and improve
Your team gets the help desk, monitoring, and regular reviews, and we plan what comes next.
What the packages cover
Everyday IT, security, and backups
Each package adds to the one before it.
Everyday IT
Every package
Remote help desk (24/7 as an add-on)
Device monitoring and updates
Vendor coordination
Onsite visits on the Westside (per visit on Stability)
Security
Secure and Complete
Endpoint protection
Email filtering and MFA
24/7 threat monitoring (Complete)
Training and incident help (Complete)
Backups
Secure and Complete
Managed backups
Restore testing
Files in Microsoft 365
Recovery help
Not sure where your business stands? CISA's Cyber Essentials and the SBA's guide to strengthening your cybersecurity are good plain-language starting points.
Our recommendation
If you are not sure, start with Stability
Most businesses that come to us are tired of the same problems coming back. Stability fixes that first: one help desk, monitored and updated devices, and someone who deals with your vendors. Once the basics are steady, it is easy to add the security and backups in Secure, or the training and incident help in Complete. You do not have to buy everything on day one, and the assessment tells you which package fits. For a full side-by-side comparison, what is billed separately, and what changes the price, see pricing and packages.
See full pricing and packages →Every package
What comes with every SupportMax package
01
One team
One place to call for computers, network, Microsoft 365, and vendors.
02
Help desk
Remote support, with optional 24/7 coverage and onsite visits on the Westside when needed.
03
Proactive care
Devices monitored and updated so fewer problems reach your team.
04
Written scope
What is included, and what is not, in a written proposal.
Packages
Three packages, one accountable team
A short preview. Each package builds on the one before it and is quoted for your business after a free assessment. See pricing and packages for the full comparison.
Package 1
SupportMax Stability
Custom scope & quote
Best for: Teams that need dependable everyday IT.
Intended outcome: Fewer interruptions and one team to call.
Scope we start from
Remote help desk, business hours (24/7 as an add-on)
Device monitoring and updates
Vendor coordination
Exact scope is confirmed in your written quote.
Package 2
SupportMax Secure
Custom scope & quote
Best for: Businesses that want IT plus core security and backups.
Intended outcome: Stable IT with the main security gaps closed.
Scope we start from
Everything in Stability
Endpoint protection, email filtering, and MFA
Managed backups with restore testing
Exact scope is confirmed in your written quote.
Package 3
SupportMax Complete
Custom scope & quote
Best for: Businesses with sensitive data or insurance and compliance questions.
Intended outcome: Broader protection and help when something goes wrong.
Scope we start from
Everything in Secure
24/7 threat monitoring and vulnerability scanning
Staff training and incident response help
Exact scope is confirmed in your written quote.
Cost factors
What affects the cost
Hardware, software and Microsoft 365 licenses, and one-time projects are discussed separately. Exact scope and terms are confirmed in your written proposal.
Users
How many people need support.
Devices
How many computers, servers, and network devices we manage.
Security needs
How much protection your business needs.
Locations
How many offices and how often onsite help is needed.
Client stories
What Los Angeles businesses say about SupportMax
Too many vendors, and nobody owning the outcome.
“We were juggling separate companies for network, phones, and security, and whenever something went wrong, each one pointed at the other. SupportMax brought it all under one team, so problems actually get resolved now instead of being passed around.”
Farah Junipercroft - Owner, Construction
One provider, and one clear point of contact.
“SupportMax brought everything under one roof and gave us a single person who actually knew our setup. The difference in how quickly things get handled has been night and day, and we're not wondering who to call when something comes up.”
Micah Thornvale - General Manager, Manufacturing
Stable IT we can actually plan around.
“We now have a clearer picture of our technology costs and priorities instead of guessing. That predictability has made it much easier to budget and to focus on running the business.”
Hana Silverstone - CFO, Distribution
Working with SupportMax
One accountable team, clear next steps
Ready to stop chasing IT problems?
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, and tell us what keeps breaking.
Questions
IT support packages: Los Angeles FAQs
Have a question that isn't here? Call 310.331.8119 or schedule a free consultation.
Which package should we choose?
If you are unsure, start with Stability. The free assessment shows whether you also need the security and backups in Secure or the broader protection in Complete.
How much do the packages cost?
Each package is quoted for your business, usually based on users and devices. See pricing and packages for what affects the price.
Will switching providers disrupt our work?
We switch in planned phases, document your systems first, and coordinate with your current provider where possible to keep disruption low.
Do you come onsite?
Yes, on the Westside of Los Angeles when a problem needs hands-on help. Everywhere else, we support your team remotely.
What size businesses do you support?
Businesses with about 1 to 100 people, from small professional offices to growing companies.
Can we add security later?
Yes. Many businesses start with Stability and move to Secure or Complete as they grow. Changes are agreed with you first.
Get one accountable team for your IT
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, or request a technology assessment. Compare all three packages on pricing and packages, or read why businesses choose SupportMax.
Prefer to call? 310.331.8119 · Mon–Fri, 9–6