MDR services · Los Angeles
MDR Services for Los Angeles Businesses
SupportMax provides managed detection and response (MDR) for Los Angeles businesses with 1 to 100 people. We manage security software on your computers, monitor for threats 24/7, including nights and weekends, and help you contain and recover when something gets through. Hands-on incident response help is available Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific. MDR works alongside your backups, email security, and the rest of your IT, under one accountable team.
Cybersecurity · Based in West Los Angeles
What MDR covers
1
24/7 threat monitoring
2
Managed endpoint protection
3
Help containing and recovering
Questions? 310.331.8119 · Mon–Fri, 9–6 Pacific.
Plain-English help
Monitoring 24/7
No fear tactics
One accountable team
Why it matters
Why antivirus alone isn't enough
Antivirus is a good start. It isn't the whole picture.
01
Alerts nobody sees
Security software raises warnings, but no one is assigned to watch them.
02
Attacks after hours
Attacks can happen at night or on weekends, when nobody is in the office.
03
Stolen logins
Attackers who sign in with a real password don't look like a virus.
04
Slow discovery
The longer a problem goes unnoticed, the more damage it can do.
1. Protect and monitor
We install and manage security software on your computers and monitor for threats around the clock.
2. Alert
When something suspicious is found, it is flagged so it can be acted on, not left in a log.
3. Respond and recover
We help contain the problem, recover from tested backups, and close the gap that let it in.
What you get
Monitoring, response, and prevention
Three parts of managed detection and response.
Monitoring
Watching 24/7
Threat monitoring around the clock
Nights and weekends included
Managed endpoint protection
Suspicious activity flagged
Response
Help when it matters
Isolating affected computers
Resetting compromised accounts
Recovery from tested backups
Mon–Fri, 9–6 Pacific
Prevention
Fewer openings
Vulnerability scanning and fixes
Dark web monitoring
Microsoft 365 account security
Closing gaps after incidents
Detecting and responding to threats are core parts of the NIST Cybersecurity Framework. CISA's cyber guidance for small businesses explains the basics every business should have in place.
Clear expectations
What 24/7 means with SupportMax
Threat monitoring runs 24 hours a day, including nights and weekends, so suspicious activity is flagged when it happens rather than when someone checks in Monday morning. Hands-on incident response help, like containing an attack and restoring systems, is available Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific. No service can prevent every attack, which is why MDR works together with tested backups and incident response planning.
Incident response →What's included
MDR services from SupportMax
01
24/7 threat monitoring
Monitoring that continues nights and weekends.
02
Endpoint protection
Security software installed and managed on your computers.
03
Incident response help
Containment, recovery, and hardening, Monday–Friday, 9–6 Pacific.
04
Prevention
Vulnerability scanning and fixes, and dark web monitoring.
Client stories
What clients say about security monitoring from SupportMax
We worried threats would go unnoticed.
“We didn't have anyone watching our systems closely, and that worried us. SupportMax set up monitoring that actually gets reviewed and acted on.”
Diego Hawthornbrook - Owner, Accounting
They monitor and actually respond.
“SupportMax doesn't just alert us to issues—they investigate and tell us what to do. That difference matters when something does come up.”
Desmond Goldenbrook - IT Manager, Manufacturing
We know someone is watching our environment.
“Knowing that SupportMax is monitoring our systems and will respond if something looks wrong has given us real peace of mind.”
Sabine Yarrowwood - CFO, Financial Services
Options and pricing
MDR or MDR Plus?
Two levels of managed detection and response. Both include 24/7 threat monitoring. MDR Plus adds ongoing work to find and close weaknesses before they are used. Both are quoted after a security review.
Option 1
Managed Detection and Response
Custom scope & quote
Best for: Businesses that want threats watched around the clock and help when something happens.
Intended outcome: Problems flagged when they happen, not days later.
Scope we start from
24/7 threat monitoring, nights and weekends
Managed endpoint protection on your computers
Incident response help, Mon–Fri 9–6 Pacific
Exact scope is confirmed in your written quote.
Option 2
MDR Plus
Custom scope & quote
Best for: Businesses that also want weaknesses found and fixed before attackers use them.
Intended outcome: Fewer openings for attackers, and help if one gets through.
Scope we start from
Everything in Managed Detection and Response
Vulnerability scanning and remediation
Dark web monitoring and Microsoft 365 account security
Exact scope is confirmed in your written quote.
Cost factors
What affects the cost
Hands-on incident response help is available Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific in both options. We don't publish response times or prices here; scope and terms are written into your proposal. Security software licenses and backup storage are discussed separately. No service can prevent every attack.
Users and computers
How many people and devices need protection and monitoring.
Microsoft 365
The size and setup of your email and accounts.
Existing tools
What security software and backups you already have.
Data and risk
Whether you hold client, financial, or health information.
Cyber insurance
Request a cybersecurity insurance quote
Answer a few questions about your business and the security you have in place. It takes about five minutes. We pass your answers to our insurance partners, who prepare the quote. SupportMax is not an insurance company or licensed insurance agent and may receive compensation if you buy a policy.
Working with SupportMax
One accountable team, clear next steps
Worried threats are going unnoticed?
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, and ask for a security review.
Questions
MDR services: Los Angeles FAQs
Have a question that isn't here? Call 310.331.8119 or schedule a free consultation.
What is MDR?
Managed detection and response combines security software on your computers with monitoring for threats and help responding when something is found. For how it differs from a SIEM, see SIEM services.
Is monitoring really 24/7?
Yes. Threat monitoring continues nights and weekends. Hands-on incident response help is available Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific.
Do we still need antivirus?
MDR includes managed endpoint protection on your computers, so it replaces stand-alone antivirus you manage yourself.
Can MDR stop every attack?
No service can. MDR helps catch problems sooner, and backups and incident response help you recover.
Is MDR right for a small business?
It can be, especially if you hold client data or can't afford downtime. We build it for teams of 1 to 100 people.
How is MDR priced?
It depends on the number of users and computers protected and what you already have. You get a written scope and quote after a security review.
Know someone is watching
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, or request a security review.
Prefer to call? 310.331.8119 · Mon–Fri, 9–6