Co-managed IT services · Los Angeles
Co-Managed IT Services: More Coverage for Your Internal IT Team
SupportMax provides co-managed IT services for Los Angeles businesses that already have an IT person or small IT team. Your team keeps ownership of your systems and day-to-day priorities. We add what one or two people can't cover alone: help desk overflow, security tools and monitoring, extra hands for projects and tough problems, and strategic planning. It is support for your IT team, not a replacement.
Managed IT · Based in West Los Angeles
What we add
1
Help desk overflow for everyday requests
2
Security tools, monitoring, and patching
3
Projects, escalations, and planning
Questions? 310.331.8119 · Mon–Fri, 9–6 Pacific.
Plain-English guidance
Onsite help on the Westside of Los Angeles
Support, not replacement
One accountable team
Video · 30 seconds
Read the transcript
Your IT person is good. They just can’t be everywhere at once. Co-managed IT keeps your internal team in charge of your systems and priorities. SupportMax adds what one or two people can’t cover alone: help desk overflow, security tools, monitoring and patching, extra hands for projects and escalations, and strategic planning. It’s support for your IT team, not a replacement. Plan a co-managed IT model that fits your team.
Signs you need it
Signs your IT person needs backup
Internal IT teams are usually stretched in the same ways.
01
Too many tickets
Everyday requests crowd out the projects your IT person was hired to do.
02
Security keeps growing
Monitoring, patching, and threats take more time and tools than one person has.
03
No coverage when they are out
Vacations and sick days leave your business without IT help.
04
Projects keep slipping
Upgrades and new systems wait because there is no extra capacity.
How it works
How co-managed IT works with SupportMax
We agree who does what before anything changes.
Plan a Co-Managed IT Model
1. Agree on responsibilities
We meet with your IT person and leadership to decide what stays in-house and what SupportMax handles.
2. Share tools and documentation
We set up shared access, documentation, and a clear way to hand requests back and forth.
3. Work as one team
We handle our part, escalate clearly, and review the plan with you regularly.
Who does what
What your team keeps, what we add, and how we work together
Shared ownership, written down.
Your IT team keeps
Ownership and priorities
Knowledge of your people and systems
Day-to-day decisions
Admin access in your name
Final say on changes
SupportMax adds
Capacity and depth
Help desk overflow
Security tools, monitoring, and patching
Projects and escalations
Roadmaps, budgets, and vendor oversight
Together
How we stay coordinated
Shared documentation
Clear escalation paths
Regular planning reviews
One plan for your technology
CISA's risk considerations for managed service provider customers explains what to agree on with any outside IT provider, including access and responsibilities, and the U.S. Chamber of Commerce explains how small businesses outsource IT.
Partnership
Support, not replacement
Co-managed IT works best when everyone knows who owns what. Your IT person stays the expert on your people and priorities. SupportMax brings extra capacity, security depth, and planning, and steps in when they are out. If you are deciding between hiring, outsourcing, or both, read managed IT vs in-house IT.
Managed IT vs in-house IT →What's included
Co-managed IT from SupportMax
01
Help desk overflow
We take everyday user requests so your IT person can focus on bigger work.
02
Security and monitoring
Security tools, monitoring, and patching across your environment.
03
Projects and escalations
Extra hands for projects and hard problems your team can't cover.
04
Strategy
Technology roadmaps, budgets, and vendor oversight alongside your IT team.
Client stories
What IT teams say about co-managed IT with SupportMax
Our internal IT team was stretched thin.
“Our IT team was capable but overloaded, and projects kept slipping. SupportMax added capacity without replacing anyone.”
Theo Thornwell - IT Director, Manufacturing
They augmented our team effectively.
“SupportMax worked alongside our internal team instead of around them. That collaboration made a real difference.”
Clara Ashridge - IT Manager, Professional Services
Our team is less stretched now.
“Our internal team is less reactive and more focused on strategic work. SupportMax takes care of the rest.”
Vera Violetwell - CIO, Distribution
Options and pricing
Co-managed IT options
Three levels of support for your internal IT team. Each is quoted after an assessment, because the right scope depends on what your team already handles.
Option 1
Co-Managed Essentials
Custom scope & quote
Best for: Internal IT teams that need relief from everyday requests and backup for hard problems.
Intended outcome: Your IT person spends less time on tickets and has someone to escalate to.
Scope we start from
Help desk overflow for everyday user requests
Escalation help for problems your team can't solve
Shared documentation and clear hand-offs
Exact scope is confirmed in your written quote.
Option 2
Co-Managed Plus
Custom scope & quote
Best for: Teams that also want security depth without buying and running the tools themselves.
Intended outcome: Security tools, monitoring, and patching handled alongside your team.
Scope we start from
Everything in Co-Managed Essentials
Security tools and monitoring across your environment
Update and patch management
Exact scope is confirmed in your written quote.
Option 3
Co-Managed Complete
Custom scope & quote
Best for: Businesses that want extra capacity for projects and a shared technology plan.
Intended outcome: Projects get done and your technology follows a written roadmap.
Scope we start from
Everything in Co-Managed Plus
Help with projects and upgrades
Technology roadmaps, budgets, and vendor oversight
Exact scope is confirmed in your written quote.
Cost factors
What affects the cost
No option includes published response times or prices; the exact scope, responsibilities, and terms are agreed with you and written into your proposal. Software licenses, hardware, and one-time projects outside the agreed scope are discussed separately.
What your team keeps
Which responsibilities stay with your IT person and which SupportMax takes on.
Users and devices
How many people and computers are in scope.
Security needs
Which security tools, monitoring, and patching are included.
Projects and planning
Whether project help and strategic planning are part of the plan.
Working with SupportMax
One accountable team, clear next steps
Want more coverage for your IT team?
Let's plan a co-managed IT model together. Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific.
Questions
Co-managed IT services: Los Angeles FAQs
Have a question that isn't here? Call 310.331.8119 or schedule a free consultation.
Will co-managed IT replace our IT person?
No. It is designed to support them, add capacity and security depth, and cover them when they are away.
Who decides what SupportMax handles?
You and your IT person do. We agree on responsibilities in writing before we start.
Who keeps the admin access?
Your business does. Admin access and documentation stay in your name, shared with us as agreed.
Can you cover when our IT person is on vacation?
Yes. Covering when your IT person is away is one of the main reasons businesses choose co-managed IT.
What if we later want fully managed IT?
You can move to fully managed IT at any time. See managed IT services.
How is co-managed IT priced?
It depends on what SupportMax handles, your number of users and devices, and your security needs. Exact scope is confirmed in your written quote.
Give your IT team the backup it needs
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, to plan a co-managed IT model. See also IT outsourcing services.
Prefer to call? 310.331.8119 · Mon–Fri, 9–6