DRaaS · Disaster recovery as a service
Disaster Recovery as a Service for Los Angeles Businesses
Backups get your files back. Disaster recovery as a service (DRaaS) keeps your business running. If a server fails, ransomware hits, or the office loses power, SupportMax can start copies of your critical systems in a secure cloud so your team keeps working, then move everything back when your own systems are ready. We run the failover for you and test it regularly, so you know it works before you need it. We work with Los Angeles businesses of 1 to 100 people.
Failover · Testing · Failback
What you get
1
Critical systems running in the cloud during an outage
2
Failover and failback handled by SupportMax
3
Test failovers on a regular schedule
Questions? 310.331.8119 · Mon–Fri, 9–6 Pacific.
Plain-English help
Tested regularly
No fear tactics
One accountable team
When it matters
When backups alone are not enough
Restoring from backup takes time. Some businesses cannot wait.
01
A server fails
Your line-of-business app or file server stops, and replacing the hardware takes days.
02
Ransomware locks systems
You need clean systems running while the damaged ones are investigated and rebuilt.
03
The office is unavailable
A power outage, fire, or flood keeps you out of the building.
04
Clients cannot wait
Every hour offline costs revenue, deadlines, and client trust.
How it works
How disaster recovery as a service works
Prepare, test, fail over, and fail back.
Let's Take This Off Your Plate
1. Prepare
We back up your critical servers to a secure cloud and set up recovery servers, networking, and the order systems should start in.
2. Test
We run test failovers in an isolated environment, weekly or monthly as agreed with you, without touching your live systems.
3. Fail over and fail back
In an outage, SupportMax starts your systems in the cloud from a clean recovery point, then moves them back once your own systems are ready.
What it covers
Failover, testing, and safe recovery
Three parts of a recovery you can rely on.
Failover
Keep running
Critical servers started in the cloud
Systems brought up in the right order
Secure remote access for staff
Run by SupportMax
Testing
Know it works
Isolated test failovers
Weekly or monthly, as agreed
Results reviewed with you
Gaps fixed before an incident
Safe recovery
Clean restore
Choose a clean recovery point
Backups checked for malware
Immutable storage on request
Failback when you are ready
For background, see Ready.gov's guide to an IT disaster recovery plan and NIST's contingency planning guide (SP 800-34).
Backup vs DRaaS
Backup or disaster recovery as a service: what is the difference?
A backup is a copy of your data. To use it after a disaster you still need working hardware, then time to restore everything. Disaster recovery as a service adds ready-to-run recovery servers in the cloud, so your critical systems can be running again without waiting for new equipment. Most businesses need good backups; businesses that cannot afford days of downtime add DRaaS for their most important systems. It works best alongside a written business continuity plan, and with Microsoft 365 backup for email and files.
Business continuity planning →What's included
Disaster recovery as a service from SupportMax
01
Preparation
Cloud backups, recovery servers, networking, and start-up order set up for your critical systems.
02
Testing
Isolated test failovers, weekly or monthly as agreed, with results reviewed.
03
Failover
SupportMax starts your systems in the cloud during an outage.
04
Failback
Systems moved back once your own environment is ready.
Client stories
What clients say about SupportMax
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Working with SupportMax
One accountable team, clear next steps
Could your business keep running if your server went down today?
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, and we will talk through what you would need.
Questions
Disaster recovery as a service: common questions
Have a question that isn't here? Call 310.331.8119 or schedule a free consultation.
What is disaster recovery as a service?
DRaaS keeps ready-to-run copies of your critical systems in a secure cloud, so they can be started there during an outage instead of waiting to rebuild on new hardware.
Who runs the failover?
SupportMax does. We start your systems in the cloud during an outage and move them back when your own systems are ready.
How often is it tested?
Test failovers run in an isolated environment on a regular schedule, weekly or monthly as agreed with you, without affecting your live systems.
Do we still need regular backups?
Yes. DRaaS builds on backups. Backups protect your data; DRaaS keeps your critical systems running.
Which systems should be covered?
Usually the systems your business cannot run without, such as file servers, line-of-business applications, and directory servers. We help you decide.
How is it priced?
It depends on how many systems are covered, how much data they hold, and how much cloud capacity a failover needs. We give you a written quote.
Keep your business running through outages
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific, or request a technology assessment. See also backup and disaster recovery.
Prefer to call? 310.331.8119 · Mon–Fri, 9–6