Incident response services · Los Angeles
Incident Response for Los Angeles Businesses
If you think your business has been hacked, act now; don't wait to be sure. SupportMax helps Los Angeles businesses with 1 to 100 people contain a security incident, recover from tested backups, work with your cyber insurer and attorneys, and close the gap that let the attacker in. Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific.
What to do right now
1
Disconnect affected computers from the network (don't turn them off)
2
Don't delete anything or contact the attacker
3
Call SupportMax and your cyber insurer
Call 310.331.8119 · Mon–Fri, 9–6 Pacific.
Built for teams of 1–100
Based in West Los Angeles
Clients and non-clients
One accountable team
Signs of an incident
How do you know something is wrong?
Incidents rarely announce themselves clearly. These are common signs worth acting on right away. For a fuller checklist, see how to know if your business has been hacked.
01
Files you can't open
Files are renamed, encrypted, or replaced with a ransom note.
02
Strange email activity
Coworkers or clients receive messages you didn't send, or new inbox rules appear.
03
Unexpected sign-ins
Alerts about sign-ins you don't recognize, or passwords that suddenly stop working.
04
Payment changes
A vendor or client was asked to change payment details, or a payment went somewhere it shouldn't.
The first hour
What should you do first after a cyber attack?
What you do early can limit the damage. These steps are safe for any business to take.
Call 310.331.81191. Contain
Disconnect affected computers from the network, but leave them on, so evidence isn't lost.
2. Preserve
Don't delete files, emails, or logs, and don't contact the attacker.
3. Call for help
Call SupportMax and your cyber insurance carrier. Your insurer may have specific steps you need to follow.
What's included
Incident response from SupportMax
Incident response is part of one accountable approach. The same team that contains the problem also restores your systems and helps make sure it doesn't happen again.
Contain
Stop the spread
Affected computers isolated
Compromised accounts locked down
Passwords reset
Further spread stopped
Recover
Get back to work
Systems restored from tested backups
Data restored where backups allow
Coordination with your cyber insurer
Working alongside your attorneys or forensic firm
Harden
Prevent a repeat
The gap that let the attacker in closed
Multi-factor authentication and security settings checked
Vulnerability scanning and fixes
Security awareness training for your staff
You can also report incidents to CISA and the FBI's Internet Crime Complaint Center (IC3). CISA's StopRansomware Guide covers ransomware response in detail.
Before it happens
How can you prepare for a security incident?
The best time to plan is before anything goes wrong. Keep tested backups, turn on multi-factor authentication, know who your cyber insurer is and what they require, and agree on who to call. SupportMax helps clients put these basics in place.
Vulnerability management →How we help
How incident response works with SupportMax
01
Contain
We help isolate affected systems and accounts to stop the spread.
02
Recover
We restore systems and data from tested backups where possible.
03
Coordinate
We work alongside your cyber insurer, attorneys, or forensic firm.
04
Harden
We close the gap that let the attacker in and help prevent a repeat.
Client stories
What clients say about incident response from SupportMax
We weren't sure what to do if we had a security incident.
“We had no clear plan for what to do if something happened, and that uncertainty was uncomfortable. SupportMax walked us through what an incident response would actually look like.”
Una Zephyrmont - Owner, Financial Services
They gave us a clear process to follow.
“SupportMax laid out who we'd call, what would happen, and how we'd recover. Having that plan in place makes a real difference in how confident we feel.”
Cyrus Glenmont - Operations Director, Insurance
We know how we'd respond if something happened.
“We're no longer guessing about what we'd do in a security incident. We have a plan and a team that knows how to execute it.”
Dara Harbormont - Managing Director, Legal Services
Data recovery
Request a data recovery quote
Drive damaged, wiped or unreadable after an incident? We’ll try what’s safe in-house and, if it needs a clean-room lab, get you a free lab evaluation and quote first. Recovery isn’t guaranteed, but it’s no data, no charge.
Until we talk, stop using the drive and don’t reset or erase it. If it’s encrypted, find the BitLocker or FileVault recovery key. Without it, no one can recover the data.
Working with SupportMax
One accountable team, clear next steps
Calm, plain-English help when something goes wrong
If you're dealing with an incident, call during business hours. If you want to prepare before anything happens, we'll review your setup and recommend practical next steps.
Questions
Incident response services: Los Angeles FAQs
Have a question that isn't here? Call 310.331.8119 or schedule a free consultation.
Can you help if we're not a SupportMax client?
Yes. If you are dealing with an active incident, call 310.331.8119 during business hours, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific.
Do you offer 24/7 incident response?
No. Incident response is available during business hours, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific. Outside those hours, disconnect affected computers from the network, preserve evidence, and contact your cyber insurer.
Should we pay the ransom?
Don't decide alone or in a hurry. Talk to your cyber insurer and attorneys first. The FBI does not encourage paying a ransom, because payment doesn't guarantee you will get your data back. See what happens after a ransomware attack for the other decisions you'll face.
Can you recover our data?
Often, if tested backups exist. We restore systems and data from backups where possible, but we can't promise every file can be recovered.
Do you work with our cyber insurance company?
Yes. We coordinate with your cyber insurer, attorneys, or forensic firm. Call your insurer early, because many policies have specific steps you must follow.
How much does incident response cost?
It depends on how many systems are affected, what needs to be restored, and how much coordination is involved. We explain the scope and costs as soon as we understand the situation.
Dealing with a security incident right now?
Call 310.331.8119, Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific. We'll help you understand what happened, contain it, and plan the recovery in plain English. Looking for general IT support in Los Angeles? Start there.
Prefer to call? 310.331.8119 · Mon–Fri, 9–6