Backup and disaster recovery · Los Angeles
Backup and Disaster Recovery for Los Angeles Businesses
SupportMax provides managed backup and disaster recovery for Los Angeles businesses with 1 to 100 employees. We back up servers, including physical servers and virtual machines, computers, Microsoft 365 (email, OneDrive, SharePoint, and Teams), and Google Workspace. We test that your data can actually be restored, and help you contain and recover from outages and security incidents, with a plan built around what your business can't run without.
Three questions every recovery plan answers
1
What must be protected?
2
How quickly must operations recover?
3
How will the recovery plan be verified?
We work through these with you during the assessment.
Built for teams of 1–100
Based in West Los Angeles
Backups with restore testing
One accountable team
Video · 30 seconds
Read the transcript
A backup report with a green checkmark is reassuring—but it is not the same as knowing you can recover. A practical recovery plan considers what is protected, what the business needs first, and whether restoration has actually been tested. SupportMax provides managed backups with restore testing, without pretending any system is risk-free. Review our backup and disaster recovery approach, then ask what recovery readiness should look like for your business.
Where plans fall short
Where backup plans usually fail
Most businesses have some kind of backup. The trouble shows up on the day it's needed: something wasn't included, nobody decided what comes back first, or a restore was never tried.
01
Backups that have never been restored
A backup job that reports success isn't proof. Until a restore has been tried, nobody knows whether the data comes back complete and usable.
02
Nobody is sure what's covered
Files on laptops, shared drives, email, and cloud apps often live in different places, and some get left out without anyone noticing.
03
No agreed recovery order
When several systems are down at once, teams lose time deciding what to bring back first instead of following a plan.
04
Backups exposed to the same attack
If backups can be reached with the same accounts as everything else, ransomware can damage them too. Access to backups deserves its own protection.
Backup vs. recovery
Three questions every business should ask
Backup is about keeping copies of your data. Recovery is about getting the business working again. A good plan answers three questions in plain English before anything is set up.
Schedule a Free Consultation1. What must be protected?
List the data and systems the business can't run without: email, shared files, line-of-business applications, and the information your team uses every day.
2. How quickly must operations recover?
Decide which systems need to come back first and how long the business can realistically work without them. Those answers shape the right backup and recovery approach.
3. How will the recovery plan be verified?
A plan is proven only when a restore actually works. Agree on how recovery will be tested, how often, and who reviews the results. Our guide explains how to test business backups.
What we manage
Backup and disaster recovery from SupportMax
SupportMax manages backup and recovery as part of one accountable service, so the people protecting your data are the same people who help you get it back.
Protect
Back up what matters
Managed backups of your business data
Protected systems and retention requirements decided with you during the assessment
Devices monitored and kept up to date
Endpoint protection and email filtering to reduce the risk of an incident
Verify
Test that restores work
Restore testing, so recovery is realistic
A testing schedule agreed with you during the assessment
Recovery priorities for your key systems, agreed in plain English
Clear answers about what is and isn't covered
Recover
Get back to work
Help containing and recovering from a security incident
Onsite support on the Westside of Los Angeles when needed
Coordination with your internet provider and software vendors
24/7 threat monitoring, including nights and weekends
For more on preparing for ransomware and planning recovery, see CISA's #StopRansomware guide and NIST's contingency planning guide (SP 800-34).
Business continuity
How backup and recovery support business continuity
Backup keeps copies of your data. Disaster recovery gets your systems working again. Business continuity is the wider plan for keeping the business running while that happens, including people, communication, and priorities, not just technology. Reliable backup and recovery are the foundation of business continuity IT for Los Angeles businesses. SupportMax can also write that plan with you: see business continuity planning. To keep critical systems running in the cloud during an outage, see disaster recovery as a service; for email and files in the cloud, see Microsoft 365 backup.
Business continuity planning →How we start
How we set up backup and recovery
01
Assess
We work through what must be protected, how quickly operations must recover, and how recovery will be verified.
02
Plan
We agree on the backup approach, retention, recovery order, and testing schedule in plain English. Backups keep a copy in the cloud, away from your office network, and immutable backup storage, where the copy can't be changed or deleted, even by an attacker, is available on request.
03
Implement
We set up managed backups in phases, with clear communication and minimal disruption.
04
Test and manage
We test restores on the agreed schedule, monitor your systems, and keep the plan current as the business changes.
Client stories
What clients say about backup and recovery with SupportMax
We worried about losing data and had no real recovery plan.
“We knew backups existed, but nobody could tell us how quickly we'd actually recover if something happened. SupportMax made our backup and recovery setup something we could trust.”
Enzo Kingsmont - Owner, Healthcare Practice
They explained our risk in plain English.
“SupportMax explained what would happen in different failure scenarios and what we needed to fix. There was no fear-mongering—just clear information and a practical plan.”
Julian Hawthorncroft - Practice Manager, Dental
We know our data is protected and recoverable.
“For the first time, we have confidence that our data is backed up properly and that we could recover if something went wrong. That peace of mind is worth a lot.”
Jalen Cloverstone - CFO, Nonprofit
Options and pricing
Backup protection or business continuity?
Two levels of help. Backup Protection keeps restorable copies of your business data. Business Continuity adds the recovery planning and hands-on support to get operations running again. Both are quoted after an assessment.
Option 1
Backup Protection
Custom scope & quote
Best for: Businesses that need their data backed up and want proof it can be restored.
Intended outcome: Copies of your business data that have actually been restored in a test.
Scope we start from
Managed backups of your business data
Restore testing on a schedule agreed with you
Protected systems and retention decided with you during the assessment
Clear answers about what is and isn't covered
Exact scope is confirmed after the assessment.
Option 2
Business Continuity
Custom scope & quote
Best for: Businesses that can't afford a long outage and want a plan for getting back to work.
Intended outcome: An agreed recovery order for key systems, and an accountable team to help when something goes wrong.
Scope we start from
Everything in Backup Protection
Recovery priorities for your key systems, agreed in plain English
Help containing and recovering from a security incident
Onsite support on the Westside of Los Angeles when needed
Coordination with your internet provider and software vendors during recovery
Exact scope is confirmed after the assessment.
Cost factors
What affects the cost
Neither option includes a promised recovery time or a fixed testing schedule; both are agreed with you after the assessment. Hardware, cloud storage, and software licenses are discussed separately, and your written proposal states whether each is included.
Data and systems protected
How much data you have and which servers, computers, and cloud apps need protecting.
Retention requirements
How long copies need to be kept for your business or industry.
Recovery priorities
Which systems must come back first, and how soon the business needs them.
Locations
How many offices or sites are involved, and whether onsite help may be needed.
Starting condition
What backups already exist and how much needs fixing first.
Level of planning
Whether you need backups only, or recovery planning and support as well.
Data recovery
Request a data recovery quote
No backup of the files you need? We’ll try what’s safe in-house and, if it needs a clean-room lab, get you a free lab evaluation and quote first. Recovery isn’t guaranteed, but it’s no data, no charge.
Until we talk, stop using the drive and don’t reset or erase it. If it’s encrypted, find the BitLocker or FileVault recovery key. Without it, no one can recover the data.
Working with SupportMax
One accountable team, clear next steps
Plain-English guidance for Los Angeles businesses
Tell us what you're worried about losing. We'll review your setup, explain in plain English what we'd do first, and recommend a scope with a clear quote.
Office hours Monday to Friday, 9 a.m. to 6 p.m.
Onsite support on the Westside of Los Angeles
Call 310.331.8119
Questions
Backup and disaster recovery: Los Angeles FAQs
Have a question that isn't here? Call 310.331.8119 or schedule a free consultation.
What does backup and disaster recovery include?
With SupportMax it includes managed backups of your business data, restore testing, recovery planning, and help containing and recovering from outages and security incidents. What gets protected, how long it's kept, and the order of recovery are decided with you during the assessment.
What's the difference between backup and disaster recovery?
Backup is keeping copies of your data. Disaster recovery is the plan and the work to get systems and people working again after an outage, a hardware failure, or a security incident.
Which systems do you back up?
That depends on your business. During the assessment we identify the systems and data you can't run without, your retention requirements, and your recovery priorities, then recommend coverage to match.
How quickly can we recover after an outage?
It depends on what failed, what was protected, and the recovery priorities agreed in your plan. We don't promise a recovery time we haven't planned and tested with you. Deciding how quickly each system needs to come back is part of the assessment.
How often are backups tested?
Restore testing is part of the service. The testing schedule is agreed with you during the assessment, based on how important each system is to the business.
What should we do if we're hit by ransomware?
If you can, disconnect affected computers from the network, then call us right away at 310.331.8119. SupportMax helps contain the incident and recover. Our guide to what happens after a ransomware attack walks through the stages, and CISA's #StopRansomware guide also explains the first steps.
Not sure your backups would work when you need them?
Tell us what you're worried about losing. We'll review your setup, explain the gaps in plain English, and tell you honestly whether SupportMax is a good fit. Looking for general IT support in Los Angeles? Start there.
Prefer to call? 310.331.8119 · Mon–Fri, 9–6