SupportMax · Legal
The terms that govern SupportMax managed IT and cybersecurity services. Every client signs a short Service Order that points to the versions posted here, so you always know exactly what you agreed to.
Scope, client responsibilities, security and backups, data handling, liability, disputes, term and termination.
Support hours, P1–P4 response and resolution targets, security alert response, backups, credits and reporting.
How we record a client’s decision not to adopt a security recommendation, and the risks that come with it.
The one document each client signs: services, pricing, providers, coverage and term.
Questions about these terms? Contact us before you sign. We are happy to walk you through any section.
Free guide
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