Support Bay specializes in outsourced help desk services designed for small and medium-sized businesses in Los Angeles. Our US-based team provides 24/7 support, ensuring your employees and clients always receive expert assistance without the cost of an in-house team.
Immediate response with real-time ticket creation.
From simple fixes to complex IT issues.
We handle common issues at first contact, reducing your internal workload.
Seamlessly integrates with your company's brand.
No offshore agents. Real support from local experts.
One local or toll-free number is included in your base package.
Give your employees another way to reach out for support.
Immediately upon completion of the engagement, contact and case information is sent.
Confirm issue resolution with our outbound follow-up.
Monthly call analytics are provided to anticipate and prepare for your future support needs.
Register and outline typical issues.
We train our agents on your processes.
Our team answers and resolves or escalates tickets.
Issues are triaged and prioritized efficiently.
Tickets feed directly into your system.
SupportMax offers flexible monthly plans starting at $1,499 for 300 minutes, with additional pay-as-you-go options. Pricing is tailored to your business size and support volume.
Yes. Our U.S.-based help desk operates 24/7/365, ensuring uninterrupted support for your employees and clients.
We provide customizable SLAs with guaranteed response times, escalation paths, and performance tracking aligned to your business requirements.
Our certified agents are trained across Windows, macOS, Linux, cloud platforms, and enterprise software, with regular skills updates.
We follow strict security protocols, including MFA, encryption, GDPR, and HIPAA compliance. No unnecessary data access is required.
Outsourcing with SupportMax typically reduces costs by 30–50% while providing round-the-clock coverage, eliminating hiring and training overhead.
We handle initial assessments, knowledge base development, system integration, and staff training to ensure a smooth, hassle-free transition.
Absolutely. We offer scalable support that adjusts with your business, from small SMB setups to enterprise-level requirements.
Yes. We specialize in supporting healthcare (HIPAA), finance (PCI), and other regulatory needs, customizing services accordingly.
Simply contact us for a free consultation. We’ll discuss your needs and set up a tailored help desk solution within days.
