About SupportMax | All-in-One IT, Cybersecurity, Web & AI Services for SMBs
Inspired by the world, created for you
Who we are
Your Trusted Partner in Managed IT and Cybersecurity
Founded by computer engineering graduate Ned Yousefzadeh, SupportMax exists to serve small and mid-sized businesses that need dependable, relationship-based tech support. From ransomware recovery to 24/7 endpoint protection, we help businesses stay secure, compliant, and resilient—without drowning you in jargon or upsells.
If you’re done with reactive IT, confusing vendors, and unpredictable support—it’s time for something better. SupportMax is your single partner for IT, security, and peace of mind.
What We Handle
- Managed IT Services (MSP)
- Endpoint Detection and Response (EDR/XDR/MDR)
- Ransomware Protection & Recovery
- Disaster Recovery and Business Continuity
- Cloud Infrastructure, Migrations & Backups
- Compliance Support: HIPAA, SOC2, PCI
- Dark Web Monitoring, Email Security, Remote Access
- AI Consulting & Automation
- Digital Web Services
- VOIP Phone Systems
Why SupportMax?
Partner with Us for Protection and Peace of Mind
We work closely with you to fully understand your risks, goals, and systems. Whether we’re preventing ransomware, managing your cloud infrastructure, or preparing you for compliance audits, our goal is simple: keep your business secure without adding chaos.
A Complete Compliance Journey
We don’t just analyze vulnerabilities—we walk with you through every step of the compliance process. From initial assessments to building policy, applying tools, and preparing audit documentation, SupportMax brings structure and clarity to HIPAA, SOC2, PCI, and more.
Tailored Solutions for Every Business
We offer our services à la carte or bundled in custom packages to match your team’s size, risk level, and growth goals. Whether you’re a five-person therapy clinic or a growing firm with 100+ devices, SupportMax delivers scalable, industry-fit solutions.
Expertise with a Human Touch
While cybersecurity is technical, our approach is personal. We build real relationships with our clients, explain our strategies in plain language, and prioritize solutions you’ll actually use. No tech ego. No jargon. Just real support.
Proactive Defense, Not Just Reaction
Our team monitors your systems 24/7, detecting threats before they disrupt your business. With endpoint detection, patch automation, and threat analytics, SupportMax keeps your operations running smoothly—even when cybercriminals try to stop you.
Long-Term Commitment to Your Growth
We grow when you do. As your IT environment evolves, we adapt our support, improve your defenses, and future-proof your infrastructure. From adding new users to opening new locations, SupportMax makes scaling secure and simple.
Why Choose SupportMax?
At SupportMax, we believe your technology partner should do more than react to problems—we help prevent them, explain them, and align them with your business goals. Here’s how we stand apart:
Our managed services model includes proactive monitoring, automated patching, 24/7 help desk support, and system-wide visibility. We don’t wait for things to break—we prevent them before they impact your productivity.
Our cybersecurity team delivers real-world threat detection, compliance audits, dark web monitoring, and data protection built for HIPAA, PCI, and SOC2. You’ll always know where you stand and what’s protecting you.
Stability fuels growth. We optimize your IT stack to support hybrid teams, scale securely, and stay compliant as you expand—whether that’s new users, locations, or certifications.
You won’t get jargon or scare tactics. We explain what matters in plain English, recommend what’s essential, and keep you informed—not overloaded. Clarity is part of our service model.
No one-size-fits-all here. We tailor solutions—like firewall configuration, cloud access, endpoint protection, and more—to fit your specific environment, industry, and goals.
We don’t upsell, ghost, or bounce you between tiers of support. We show up, follow through, and act like a true extension of your team—committed to your uptime, security, and success.
About Our CEO
Ned Yousefzadeh, Founder and CEO of Support Bay, LLC, has dedicated his career to building a company rooted in exceptional communication, proactive problem-solving, and long-term client relationships. As the driving force behind Support Bay, Ned blends his deep passion for technology with his commitment to helping businesses thrive.
Ned holds a Bachelor of Science in Computer Engineering from California State University, Northridge. Before founding Support Bay, he served as President of Micro League Inc. from 1989 to 2007, where he excelled in design development, project management, and strategic leadership. Under his guidance, Micro League earned recognition as the 4th fastest-growing IT company and one of the top 50 systems builders in the United States.
With extensive expertise in technology planning, server operating systems, application software, SaaS solutions, computer hardware, network design, software development, and training, Ned brings unparalleled insight into the IT challenges and opportunities facing small to medium-sized businesses. His background in business, computer networks, architecture, and engineering equips him with a unique perspective on industry trends and emerging needs.
Outside of work, Ned is a proud father to three daughters—Ariana, Ella, and Tara. In his free time, he enjoys attending concerts, exploring new cuisines, traveling, and cheering on his favorite basketball and soccer teams.
At Support Bay, we pride ourselves on the diverse skill set of our team. With backgrounds in business, IT networking, architecture, engineering, graphic design, computer science, and database development, our staff combines technical expertise with exceptional communication and problem-solving skills. This ensures we deliver practical, customized solutions for every client.
We are more than IT service providers; we are strategic technology advisors. Our co-investment approach focuses on understanding your business needs and developing a technology vision that aligns with your goals and budget. From proactive network monitoring to disaster recovery and business continuity planning, we provide the maintenance and support you need to stay ahead.
We believe that by creating a great IT support experience, we foster trust and grow together with our clients. With a focus on long-term relationships and ethical service, we’re here to help your business thrive in a technology-driven world.
Flexible, Risk-Free Engagement
No contracts, no pressure - just services that earn your trust month after month.
No long-term contracts. No-pressure subscriptions. Most of our plans come with a 30-day, no-questions-asked money-back guarantee. We earn your trust every month—because that’s how partnerships should work.